Privacy Policy | CH Personal Styling

CH Personal Styling Privacy Policy

CH Personal Styling is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

What Information We Collect

We collect both "Personal Information" and "Non-Personal Information":

Personal Information: This includes information that can identify you, such as your name, address, email address, phone number, and payment details. It may also include additional information you provide to us, such as your preferences, interests, and interactions with our services.
Non-Personal Information: This includes information that cannot be used to personally identify you. Examples include anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit, and preferences generated based on the data you submit and number of clicks.

How We Collect Your Information

We collect information from you in various ways, including when you:

Interact with us electronically, such as through our website or email communications
Interact with us in person, such as during consultations or styling sessions
Access our website, where we may collect information through cookies and other tracking technologies
Use our services, where we may gather information to better tailor our offerings to your needs
Provide feedback or respond to surveys, helping us improve our services
Communicate with our customer support, allowing us to assist you effectively

We may also receive information from third parties or publicly available sources, which we protect as set out in this Privacy Policy.

How We Use Your Information

Your information helps us provide and improve our services. We may use your personal information to:

Provide you with information, updates, and our services
Process your service orders and transactions
Improve our products and services based on your feedback and interactions
Conduct marketing and research to better understand our clients’ needs and preferences
Respond to your inquiries and provide customer support, ensuring you have the best possible experience with us

We use Non-Personal Information to improve our services and customise the user experience. We also aggregate Non-Personal Information to track trends and analyse use patterns of the Service.

Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties without your consent. We may share your information with third-party service providers who assist us in operating our business, such as IT services, payment processors, and marketing providers. These third parties are obligated to handle your information in accordance with this Privacy Policy.

We may disclose your personal information to comply with legal requirements, such as court orders, subpoenas, or other legal processes, and to protect the rights, property, or safety of CH Personal Styling, our clients, or others.

In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will ensure the confidentiality of any personal information involved in such transactions.

We may use cookies on our website to enhance your experience. Cookies are small files stored on your device that help us understand how you use our site and improve our services. Cookies do not allow us to gather personal information unless you provide it. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website’s features.

Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our clients.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We implement physical, electronic, and managerial procedures to safeguard and secure your information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Information

You have the right to access the personal information we hold about you. If you believe that any information we have is inaccurate, outdated, or incomplete, please contact us to make the necessary changes. We may charge an administrative fee for providing access to your information. To protect your personal information, we may require identification from you before releasing the requested information.

Children’ Privacy

Children are not eligible to use our services unsupervised, and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Links to Other Websites

Our website may contain links to other websites not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit to understand how they collect, use, and share your information.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. Any changes will be posted on our website, and we encourage you to review this policy periodically. Your continued use of our services after any changes to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.

If you have any questions or concerns about our Privacy Policy, please contact us by clicking here.

Last Updated: 6 July 2024

Thank you for choosing CH Personal Styling. We value your privacy and are committed to protecting your personal information.

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